Kansoft Solutions is looking for a Customer Success Executive – Healthcare to support customers using our Electronic Medical Record (EMR) platform.

The ideal candidate will have a strong interest in the healthcare/HealthTech domain, excellent communication skills, and a customer-focused approach. Candidates with prior healthcare experience, particularly in fertility/IVF, will be highly preferred.

This role involves working closely with healthcare customers to understand their requirements, support them in effectively using the EMR platform, resolve queries, and ensure a smooth overall customer experience.

Key Responsibilities

- Act as the primary point of contact for customers using the EMR platform.
- Understand customer requirements, workflows, and challenges and provide appropriate solutions or guidance.
- Assist healthcare professionals and clinic staff in effectively using the EMR system.
- Provide product demonstrations, onboarding, training, and ongoing support to customers.
- Build and maintain strong, professional relationships with customers.
- Handle customer queries through email, calls, meetings, and other communication channels.
- Understand and document customer issues accurately and coordinate with the relevant internal teams for resolution.
- Follow up on reported issues and ensure timely communication with customers until closure.
- Gather customer feedback and share insights with the product and internal teams to help improve the platform.
- Maintain accurate records of customer interactions, issues, feedback, and resolutions.
- Identify recurring customer challenges and proactively suggest solutions or improvements.
- Ensure customers understand new product features, updates, and process changes.
- Work closely with product, implementation, and technical teams to ensure a seamless customer experience.
- Maintain a high level of professionalism, empathy, responsiveness, and attention to detail in all customer interactions.
- Support customer retention and satisfaction by ensuring timely and effective resolution of concerns.





Required Skills & Experience
- Junior to Mid-Level experience in Customer Success, Customer Support, Client Servicing, Healthcare Operations, or a related role.
- Strong written and verbal communication skills in English.
- Excellent interpersonal and customer-handling skills.
- Strong attention to detail and ability to understand and document requirements accurately.
- Ability to communicate complex information in a straightforward and easy-to-understand manner.
- Strong problem-solving and follow-up skills.
- Comfortable working with software applications and learning new platforms quickly.
- Ability to work collaboratively with customers and cross-functional internal teams.
- Strong organizational skills with the ability to manage multiple customer requests and priorities.

Preferred Background Candidates with any of the following backgrounds will be preferred:
- Prior experience in the healthcare or HealthTech industry.
- Experience working with EMR/EHR or healthcare software platforms.
- Experience in fertility, IVF, reproductive healthcare, or fertility clinics.
- Experience working with doctors, clinics, hospitals, healthcare professionals, or medical staff.
- A medical or healthcare-related degree/qualification is an advantage.
- Candidates with healthcare operations or clinical coordination experience are also encouraged to apply.

Important Note We are more interested in candidates who have strong customer-facing skills, healthcare knowledge, attention to detail, communication abilities, and the willingness to understand and support an EMR platform.

Ideal Candidate The ideal candidate will be:

- Customer-focused and empathetic.
- Highly attentive to detail.
- A strong communicator in English.
- Comfortable interacting with healthcare professionals.
- Patient and effective in handling customer queries.
- Quick to learn healthcare software and workflows.
- Proactive in identifying and resolving customer challenges.
- Comfortable coordinating with multiple internal teams.
- Passionate about delivering an excellent customer experience.

Work Location: In person

📌 Customer Success Executive (Udaipur)
🏢 Kansoft Solution
📍 Udaipur