Company Description Stonebase™ builds SaaS products designed to remove the friction from everyday business operations so organizations can focus on growth. The company develops smarter tools for businesses that rent products and automation solutions that eliminate repetitive manual tasks. Stonebase™ aims to make work simple, rapid, and scalable by acting as a silent partner that keeps processes running smoothly in the background.

Team members work on products that directly impact how customers streamline their workflows and scale their businesses.

Role Description As a Customer Success Executive at Stonebase™, you will manage a portfolio of customer accounts, ensuring they achieve measurable value from our SaaS products. In this full-time remote role, you will conduct onboarding sessions, provide ongoing product guidance, and handle customer inquiries to resolve issues efficiently. You will monitor customer usage and satisfaction metrics, identify risks, and collaborate with internal teams to improve the customer journey and drive retention.

Your day-to-day responsibilities will include conducting check-ins, gathering feedback, preparing success reports,



and proactively suggesting solutions that help customers optimize and scale their operations.

Qualifications

- Strong focus on Customer Satisfaction and Customer Retention, with a track record of building long-term customer relationships.
- Hands-on experience in Customer Support, including handling queries, troubleshooting issues, and delivering timely resolutions.
- Account Management skills, such as managing portfolios, prioritizing customer needs, and coordinating with cross-functional teams.
- Analytical Skills to interpret customer data, identify trends, and propose actionable improvements.
- Excellent written and verbal communication skills, with the ability to explain technical concepts in clear, simple language.
- Comfort working in a remote, fast-paced SaaS environment, with strong organizational and time management abilities.
- Experience with CRM or customer success platforms and basic proficiency in productivity tools (e.g., spreadsheets, presentation software).
- Bachelor’s degree in Business, Communications, or a related field, or equivalent practical experience in customer-facing roles.

📌 Customer Success Executive (India)
🏢 Stonebase™️
📍 India