Company Description Superkicks is India’s premium destination for lifestyle apparel and sneakers, offering a carefully curated selection of both general and limited-edition products. Headquartered in Mumbai, the brand operates five stores across the country, serving a growing community of customers and creators. Superkicks positions itself as a behind-the-scenes catalyst for people who are passionate about their craft and energized by the process of creation.

The company culture celebrates creativity, individuality, and the “kick” of building something new at every step of the journey. Team members join a vibrant, community-focused environment that values authenticity and enthusiasm.

Role Description The Customer Service Manager is a full-time, on-site role based in Jaipur, responsible for leading the store’s customer service function and ensuring an excellent in-store experience. Day-to-day responsibilities include supervising customer service associates, handling escalations, responding to customer inquiries, and maintaining high standards for service quality and customer satisfaction. The role involves monitoring service metrics, analyzing customer feedback, and implementing improvements to processes and policies.

The Customer Service

Manager will collaborate closely with store management, sales teams, and operations to align service goals with business objectives and brand values.



This position also includes training team members on best practices, ensuring adherence to company guidelines, and supporting a welcoming and inclusive environment for all customers.

Qualifications

- Strong customer service management skills, including experience in Customer Service Management and Customer Support.
- Demonstrated focus on Customer Satisfaction, with the ability to build long-term customer relationships and handle escalated concerns effectively.
- Solid Analytical Skills to interpret customer feedback, track service metrics, and identify opportunities for process improvement.
- Excellent Communication skills, including clear verbal and written communication and the ability to engage with diverse customers and team members.
- Previous experience in retail, lifestyle, or fashion-oriented environments is highly beneficial.
- Proven team leadership abilities, including coaching, performance management, and conflict resolution.
- Robust organizational and time-management skills, with attention to detail in service operations.
- Comfort working in a fast-paced, customer-facing environment and a passion for lifestyle products and sneakers.
- Bachelor’s degree in business, retail management, or a related field is preferred, or equivalent relevant experience.

📌 Customer Service Manager (Jaipur)
🏢 Superkicks
📍 Jaipur