Job Title: Customer Service Executive

Company: Vawsum Schools Pvt. Ltd.

Location: Kolkata (with local and outstation travel)

About Us:

Vawsum (www.vawsum.com) is a leading provider of innovative school ERP and engagement solutions, empowering hundreds of schools to enhance parent-teacher communication, simplify administrative tasks, and boost student performance.

Job Overview:

We are seeking an enthusiastic, proactive, and tech-savvy Customer Service Representative to join our dynamic team. The ideal candidate will effectively handle customer queries, resolve issues, provide training and support to school clients, and ensure high customer satisfaction. This role requires frequent local and occasional outstation travel.

Responsibilities:

- Act as the primary point of contact for customers, addressing inquiries and resolving technical or usage-related issues promptly.
- Provide onboarding training, demonstrations, and ongoing support to school clients.
- Travel locally within Kolkata and occasionally to outstation client sites to conduct training sessions, troubleshooting, or client meetings.
- Work closely with internal teams (sales, product, technical) to ensure effective client service delivery.
- Document and track customer feedback, queries, and resolutions.




- Identify opportunities to enhance customer satisfaction and share insights for product improvement.

Qualifications:

- Minimum qualification: Graduate (any stream).
- Good command of spoken and written English preferred.
- Tech-savvy with a good understanding of web/mobile applications.
- Previous experience in customer support or training will be advantageous.
- Must be open to frequent local travel.
- Good interpersonal, communication, and problem-solving skills.
- Ability to work independently and proactively with minimal supervision.

Benefits:

- Market-competitive salary and travel reimbursements
- Opportunities for professional growth in a fast-growing EdTech company
- Positive and supportive work environment

Job Types: Full-time, Permanent, Fresher Pay: ₹10,000.00 per month

Application Question(s)

- If your profile is shortlisted, will you be available to attend a physical interview at our Kolkata office on Saturday, 19th September 2026?
- Are you comfortable with frequent local travel within Kolkata, West Bengal?
- How comfortable are you with using Microsoft Excel, including functions like VLOOKUP and features like Pivot Tables, along with basic data entry, sorting, and filtering?
- This position offers a salary of ₹10,000 per month. Are you comfortable with this salary?

Work Location: In person

📌 Customer Service Executive (Kolkata)
🏢 Vawsum Schools
📍 Kolkata