- Handle customer queries through calls, chat, and email.
- Assist customers with order status, delivery, cancellation, return and refund queries.
- Resolve issues related to wrong, damaged, missing, or delayed products.
- Provide accurate information about products, pricing, offers, and delivery timelines.
- Coordinate with delivery/logistics, warehouse, and other internal teams to resolve issues.
- Process or raise requests for returns, replacements, refunds, and cancellations as per company policy.
- Update customer information and interaction details in the CRM/system.
- Handle customer complaints professionally and ensure customer satisfaction.
- Escalate unresolved or complex issues to the appropriate department.
- Follow company SOPs, quality standards, and data-security policies.
📌 Customer Service Executive (Pune)
🏢 NowXprt
📍 Pune
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