Company Description Gyanis is an AI-powered education ecosystem that supports students beyond academics, focusing on learning, well-being, guidance, and access to resources. Through interconnected products—Gyanis Flow, Gyanis Vibe, Gyanis Aura, and Onebyzero—the platform offers personalized learning support, expert guidance, mental health services, and a student-focused marketplace.

Built for diverse learners, Gyanis supports more than 14 languages, including Indian regional languages, and is optimized for different learning environments and bandwidth conditions. Headquartered in Ajman, UAE, Gyanis is expanding across India, the UAE, and Malaysia, connecting students, teachers, psychologists, parents, and institutions in one integrated ecosystem. The organization is driven by the belief that education is "More than marks," placing each learner at the center of the experience.

Role Description The Customer Service Executive is a full-time, remote role responsible for supporting learners, parents, and institutional partners using Gyanis’ products and services. In this position, the executive will respond to inquiries through chat, email, and phone, provide accurate information about platform features, and guide users through common issues or troubleshooting steps.

The role involves tracking and resolving support tickets, escalating complex cases when needed,



and maintaining clear documentation of interactions. The executive will gather feedback from users to help improve the overall experience, contribute to FAQs and self-help resources, and collaborate with internal teams to ensure high levels of customer satisfaction. Consistent, empathetic, and solution-focused communication is central to the day-to-day work.

Qualifications

- Candidates should possess strong Customer Service and Customer Support skills to handle inquiries and resolve issues effectively.
- Candidates should possess Customer Satisfaction and Customer Service Management skills to monitor service quality and contribute to process improvements.
- Candidates should possess excellent Interpersonal Skills to communicate clearly, build trust, and engage with diverse users.
- Candidates should possess solid written and verbal communication abilities in English; proficiency in additional languages is an advantage.
- Candidates should possess comfort with digital tools, CRM or ticketing systems, and remote collaboration platforms.
- Candidates should possess a customer-centric mindset, patience, and the ability to remain calm and professional in challenging situations.
- Candidates should possess prior experience in customer service, education technology, or related fields; a diploma or degree in any discipline is beneficial.

📌 Customer Service Executive (India)
🏢 Gyanis
📍 India