Brand Engagement Executive

Company: Camex Wellness Ltd.

Location: Ahmedabad, Gujarat

Department: Customer Service / Brand Engagement

Experience: 0–3 Years

Employment Type: Full-Time | Work from Office

About Camex Wellness Ltd.

Camex Wellness Ltd. is a healthcare and wellness company engaged in the import, export, manufacturing/assembly, marketing, and servicing of innovative wellness and pain-management products. Our brands focus on providing non-invasive, easy-to-use solutions for pain relief, women's wellness, and overall well-being.

Role Overview

We are looking for a Brand Engagement Executive who will be responsible for handling customer interactions over calls, managing customer feedback and online reviews, and supporting the brand's influencer outreach activities.

The ideal candidate should have excellent communication skills, a customer-first approach, strong follow-up abilities, and a good understanding of social media platforms.

Key Responsibilities

Customer Service & Calling

- Handle inbound and outbound customer calls professionally.
- Understand customer queries, concerns, feedback, and product-related requirements.
- Provide customers with accurate information about products, services, usage, and offers.
- Follow up with customers to ensure proper resolution of queries and complaints.
- Maintain regular communication and build positive customer relationships.
- Record customer interactions, feedback, and follow-ups in CRM/Excel.

Customer Reviews & Feedback

- Collect customer feedback and encourage genuine customer reviews.
- Monitor customer reviews and feedback across relevant online platforms.
- Respond to customer reviews and comments professionally,



wherever required.
- Identify recurring customer concerns and share insights with the concerned team.
- Maintain records of reviews, complaints, feedback, and resolutions.
- Coordinate with the Sales, Marketing, and Service teams to ensure timely resolution.

Influencer Research & Outreach

- Identify relevant influencers and content creators for Camex Wellness and its brands.
- Research Instagram, YouTube, and other social media platforms to identify suitable creators.
- Evaluate influencers based on niche, audience relevance, engagement, content quality, and brand suitability.
- Maintain and regularly update an influencer database.
- Reach out to influencers through calls, email, WhatsApp, or social media DMs.
- Introduce the brand and communicate potential collaboration opportunities.
- Follow up with influencers and maintain records of communication and collaboration status.
- Coordinate with the Marketing team for influencer campaigns and requirements.

Required Skills

- Excellent verbal and written communication skills.
- Strong customer-handling and telephone etiquette.
- Good interpersonal and relationship-management skills.
- Strong follow-up and coordination abilities.
- Basic knowledge of Instagram, YouTube, and other social media platforms.




- Ability to research and identify suitable influencers/content creators.
- Good knowledge of MS Excel/Google Sheets.
- Basic CRM knowledge will be an advantage.
- Positive attitude with a proactive and target-oriented approach.
- Ability to handle multiple customer and influencer follow-ups efficiently.

Preferred Candidate Profile

- 1–3 years of experience in Customer Service, Customer Relationship Management, Tele calling, Brand Engagement, Social Media, Influencer Marketing, or a similar role.
- Candidates with experience in D2C, healthcare, wellness, consumer products, retail, or e-commerce brands will be preferred.
- Candidates should be confident speaking with customers and external stakeholders.
- Freshers with excellent communication skills and a strong interest in customer service/social media may also be considered.

Why Join Camex Wellness Ltd.?

- Opportunity to work with a growing healthcare and wellness brand.
- Exposure to customer relationship management, D2C brands, social media, and influencer marketing.
- Opportunity to develop cross-functional experience across Customer Service and Brand Engagement.
- Professional and growth-oriented work setting.

Working Days: Monday to Saturday Working Hours: 10:00 AM to 6:30 PM

Weekly Off: Sunday

Office Address: 3rd Floor, Camex House, Stadium Commerce Road, Navrangpura,

Ahmedabad – 380009, Gujarat, India

Pay: ₹20,000.00 - ₹25,000.00 per month

Application Question(s)

- Are you currently located in Ahmedabad, Gujarat?

Experience:
- Customer service: 1 year (Preferred)

Work Location: In person

📌 Customer Representative Executive (Ahmedabad)
🏢 Camex Wellness
📍 Ahmedabad