About Ampersand International Mobility:

Ampersand International Mobility is a global workforce mobility company committed to enabling international career opportunities through structured training, compliance, and ethical placement practices. We partner with global employers, training institutions, and ecosystem stakeholders to create scalable talent mobility pathways.

Purpose:

Ampersand International Mobility is looking for a highly analytical and technology-driven professional to join the CEO Office as an Executive – Business Intelligence

. This role is ideal for someone who enjoys solving business problems through technology, data, and process automation.

The primary responsibility of this role will be to support the end-to-end development, implementation, optimization, and continuous enhancement of the organization's CRM platform while contributing to various analytics, automation, and technology initiatives across business functions.

This is an excellent opportunity for an individual who is passionate about technology, eager to learn new tools, and interested in building long-term expertise in Business Intelligence, CRM, and Analytics.

Key Responsibilities of the Role:

1. CRM Development & Management

- Support the design, implementation, customization, and continuous improvement of the organization's CRM platform.
- Coordinate with internal stakeholders to gather business requirements and translate them into CRM workflows.
- Configure CRM modules, custom fields, dashboards, reports, automations, and user permissions.
- Test new features and enhancements before deployment.
- Identify opportunities to automate manual processes through CRM workflows.
- Ensure CRM data quality, integrity, and governance.

1. Business Analytics & Reporting

- Develop dashboards and reports for leadership and business teams.
- Analyze operational and business data to identify trends, bottlenecks, and opportunities.




- Prepare periodic MIS reports and business performance reports.
- Support leadership with data-driven insights for strategic decision-making

1. Technology & Process Improvement

- Participate in digital transformation and automation projects.
- Research and evaluate new technology solutions to improve organizational efficiency.
- Document business processes and recommend process improvements.
- Assist in integrating CRM with other business applications wherever required.

1. Cross-Functional Support

- Work closely with Inside Sales, B2B Sales, Business Development, Key Account Management, Quality Check & Visa Operations, and Leadership teams to understand technology requirements.
- Provide user support, troubleshooting, and training related to CRM usage.
- Coordinate with external technology vendors and implementation partners whenever required.

1. Continuous Learning & Innovation

- Stay updated with emerging technologies, AI tools, automation platforms, and Business Intelligence solutions.
- Proactively recommend innovative solutions that improve business productivity.
- Take ownership of assigned projects and ensure timely delivery.

Key Requirements: Experience & Background

- Bachelor’s degree in computer science, Information Technology, Engineering, Data Analytics, Business Analytics, or a related discipline.
- Candidates with MCA, MBA (Business Analytics), or relevant certifications will have an added advantage
- 2–5 years of relevant experience in CRM implementation, Business Intelligence, Business Analytics,



or Technology functions.

Technical Skills

- Good understanding of CRM platforms (Zoho CRM, Salesforce, HubSpot, Microsoft Dynamics, or similar).
- Knowledge of SQL and database concepts is preferred.
- Strong proficiency in Microsoft Excel (Advanced Excel preferred).
- Understanding of Power BI, Tableau, Google Looker Studio, or other visualization tools is an advantage.
- Basic understanding of APIs, workflow automation, and system integrations will be preferred.
- Familiarity with AI tools, automation platforms, and no-code/low-code solutions is a plus.

Functional Skills

- Strong analytical and logical thinking.
- Excellent problem-solving ability.
- High attention to detail.
- Solid documentation skills.
- Ability to understand business processes and convert them into technology solutions.
- Excellent communication and stakeholder management skills.
- Ability to manage multiple projects simultaneously.

Key Performance Indicators (KPIs)

- CRM implementation milestones achieved.
- CRM adoption and user satisfaction.
- Accuracy and timeliness of business reports and dashboards.
- Number of process improvements and automation initiatives implemented.
- Data quality and CRM governance compliance.
- Timely completion of technology and analytics projects.
- Stakeholder satisfaction and project delivery timelines.

Why Join Us?

- Opportunity to work directly with the CEO Office on strategic initiatives.
- Exposure to Business Intelligence, CRM, Analytics, and Digital Transformation.
- Opportunity to lead and own technology-driven projects from inception to execution.
- Fast learning environment with significant career growth opportunities.
- Chance to build scalable systems that directly impact business growth.

How to Apply: Interested Candidates may send their applications via email at [email protected].

📌 Customer Relationship Management Specialist (Delhi)
🏢 Ampersand International Mobility
📍 Delhi