- Handle customer calls, enquiries, follow-ups, and service reminders.

- Make daily outbound calls to customers and follow up on pending leads and service requirements.

- Schedule service appointments and coordinate with the Service Advisors and Sales team.

- Follow up with customers after vehicle delivery and service to collect feedback.

- Handle customer queries and coordinate with the concerned department for timely resolution.

- Maintain accurate customer details, call records, follow-up status, and CRM updates.

- Follow up with inactive/due-service customers to improve customer retention.

- Support the Sales team in lead follow-up and appointment generation.

- Prepare and submit daily/weekly calling and customer follow-up reports.

- Ensure all assigned customer follow-ups are completed within the required timeline.

- Maintain professional communication and ensure a positive customer experience.

Pay: ₹12,000.00 - ₹20,000.00 per month

Advantages

- Health insurance

- Paid time off

- Provident Fund

Experience

- Customer relationship management: 1 year (Preferred)

Work Location: In person

📌 Customer Relationship Executive (Kottarakkara)
🏢 panachamoottil
📍 Kottarakkara