- 3 years experience in leadership and people development
- Experience of being a valuable contributor to customer satisfaction
- Experience in problem-solving and conflict-management, developing organizations.
- Understanding of IKEA business and a background gained from working in a customerfocused, quick-paced and multichannel retail environment.
- Firm knowledge of cost and budget management.
- Good understanding of talent management, i.e. recruitment and development.
- Good knowledge of Change management tools and processes
- Good level of knowledge of legal requirements and third-party contracts
- Understanding of safety & security requirements, speaking partner for officials and authorities
- Knowledge about food business
- Good analytical and communication skills

YOUR RESPONSIBILITIES





At IKEA it’s all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We’re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions.

We’re a bunch of people who are truly passionate about people!

📌 Customer Manager (Chandigarh)
🏢 Ikea
📍 Chandigarh