Automobile experience preferred

Duties

Customer Relationship Management

- Maintain strong relationships with customers.

- Ensure high levels of customer satisfaction during and after service.

- Handle customer complaints and resolve issues promptly.

- Conduct regular follow-ups after vehicle service.

Service Appointment Coordination

- Schedule and confirm service appointments.

- Coordinate with the service team for timely delivery of vehicles.

- Inform customers about service progress and delays.

Customer Feedback & Satisfaction

- Collect customer feedback through calls, surveys, or reviews.

- Monitor Customer Satisfaction Index (CSI) scores.

- Take corrective action based on customer complaints and feedback.

Communication & Support

- Explain service estimates, repairs, and charges clearly to customers.

- Maintain regular communication regarding vehicle status.

- Provide reminders for periodic maintenance, insurance renewal, and extended warranty.

Pay: ₹22,000.00 - ₹25,000.00 per month

Advantages

- Cell phone reimbursement

- Health insurance

- Provident Fund

Work Location: In person

📌 Customer Relationship Manager (CRM) (Ettumanoor)
🏢 Ather Space - Electric Scooter
📍 Ettumanoor