- We are looking for a agile and customer-focused Customer Engagement & Sales Specialist to strengthen customer relationships, drive engagement, generate sales opportunities, and contribute to business growth.

- The ideal candidate should have excellent communication skills, a customer-first approach, and a strong ability to convert customer interactions into meaningful business opportunities.

Key Responsibilities

- Engage with new and existing customers through calls, emails, WhatsApp, and other communication channels.

- Understand customer needs, requirements, and pain points.

- Provide accurate information about products/services and recommend suitable solutions.

- Generate new sales opportunities through inbound inquiries, outbound calls, referrals, and follow-ups.

- Qualify leads and convert prospects into customers.

- Manage the complete sales process from lead generation to successful closure.

- Achieve assigned sales, revenue, conversion, and customer engagement targets.

- Build and maintain strong relationships with customers.

- Conduct regular follow-ups to improve customer engagement and conversion.

- Identify upselling, cross-selling, and repeat-business opportunities.

- Handle customer objections, concerns, and complaints professionally.

- Coordinate with internal teams to ensure timely resolution of customer issues.





- Maintain accurate customer interactions, leads, opportunities, and follow-ups in CRM.

- Track sales pipeline, customer engagement, conversion rates, and revenue.

- Collect customer feedback and share insights with relevant teams.

- Develop strategies to improve customer retention and customer lifetime value.

- Prepare regular reports on sales performance, customer engagement, and business development activities.

- Required Skills 15 years of experience in Customer Engagement, Customer Success, Customer Service, Inside Sales, Sales, Business Development, or Client Relationship Management.

- Excellent verbal and written communication skills.

- Strong interpersonal and customer relationship-management skills.

- Good persuasion, negotiation, and objection-handling abilities.

- Experience in lead generation, lead qualification, follow-up, and sales conversion.

- Strong target-oriented and revenue-focused approach.

- Customer-first mindset with good problem-solving abilities.

- Comfortable handling inbound and outbound customer interactions.

- Ability to identify customer needs and recommend appropriate solutions.

- Good knowledge of CRM tools, MS Office, and Google Workspace.

- Ability to manage multiple customers, leads, and sales opportunities.

📌 Customer Engagement & Sales Specialist (Mumbai)
🏢 Caliber Organisation
📍 Mumbai