Job Summary

We are looking for a dynamic and customer-focused Customer Care Executive for our Beauty & Personal Care brand. The candidate will be responsible for handling customer queries, resolving complaints, providing product-related guidance, and ensuring an exceptional customer experience across all communication channels. The ideal candidate should possess excellent communication skills, empathy, patience, and a strong service-oriented attitude.

Key Responsibilities

- Handle inbound and outbound customer calls professionally.
- Respond to customer queries through phone, email, WhatsApp, social media, and chat support.
- Provide accurate information regarding beauty and personal care products, usage, offers, and order status.
- Resolve customer complaints efficiently and ensure timely closure.
- Maintain proper records of customer interactions in CRM systems.
- Coordinate with logistics, sales, and operations teams for issue resolution.
- Ensure high customer satisfaction and positive brand experience.
- Follow up with customers regarding feedback and service quality.
- Assist in customer retention and relationship-building activities.
- Escalate critical customer concerns to the reporting manager when required.
- Support cross-selling and up-selling initiatives as per business requirements.
- Maintain professionalism and brand etiquette while interacting with customers.

Core Competencies

- Customer Relationship Management




- Effective Communication Skills
- Customer Query Resolution
- Complaint Handling & Escalation Management
- Product Knowledge Beauty & Personal Care
- Active Listening & Empathy
- Customer Retention & Satisfaction
- CRM Software Handling
- Telecalling & Email Etiquette
- Problem Solving Ability
- Multitasking & Time Management
- Social Media Customer Handling
- Team Collaboration
- Conflict Resolution Skills
- Service Orientation

Educational Qualification

- Graduate in any discipline.
- Additional certification in Customer Service or Communication will be preferred.

Experience

- 2-7 years of experience in customer care/customer support.
- Experience in Beauty, Cosmetics, Wellness, Skincare, FMCG, or Personal Care industry will be preferred.

Required Skills

- Excellent verbal and written communication skills.
- Good command over English, Hindi, and regional language(s).
- Basic computer knowledge and CRM handling experience.
- Strong interpersonal and relationship management skills.
- Ability to handle difficult customer situations calmly and professionally.

Preferred Attributes

- Pleasant personality with customer-centric attitude.
- Passion for beauty and personal care products.
- Ability to work in a fast-paced setting.
- Positive attitude and willingness to learn.

Location

Kolkata

Employment Type

Full-Time

Salary

As per company standards and experience.

📌 Customer Care Executive (Kolkata)
🏢 MSP Group
📍 Kolkata