Customer Engagement & Executive – Key Responsibilities

- Reconnect with existing GTribe customers and understand their current interest in GTribe.

- Check whether they are interested in continuing to receive GTribe updates.

- Ask if they are comfortable receiving maximum 1 WhatsApp update per week about upcoming treks/events.

- Share awareness about upcoming GTribe treks, events and activities based on their interests.

- Check whether the customer is aware of the GTribe Shop, its location and trekking gear.

- Introduce other GTribe initiatives such as 5KM Club, Waari, workshops, kids camps and women programs.

- Understand the customer's interests and generate a lead when there is genuine interest.

- Send the relevant information on WhatsApp after the call and update the customer profile.

- If the customer does not want future updates, respect the preference, update the database and stop promotional communication.

- Follow up with incomplete bookings and Google reviews as assigned.

Customer Engagement & Outreach Executive – Skills & Requirements

- Valuable communication skills – able to speak confidently and politely with existing customers.

- Marathi + Hindi + basic English communication is preferred for GTribe's customer base.





- Good listening skills – understand whether the customer is genuinely interested or wants to discontinue communication.

- Relationship-building mindset – should be comfortable reconnecting with old customers without sounding like a salesperson.

- Soft-selling ability – create awareness and generate interest rather than pressure the customer to book.

- Good follow-up skills – should remember and follow up at the right time without irritating customers.

- Basic computer skills – Excel/Google Sheets, CRM/database updates and WhatsApp Web.

- Accurate data entry – every call outcome, interest, profile update and communication preference must be recorded correctly.

- Positive and energetic personality – the person represents the GTribe brand while speaking to customers.

- Target-oriented but quality-focused – should be comfortable working with daily calls and monthly targets while prioritising meaningful conversations.

- Basic understanding of GTribe services – trekking, events, kids camps, women programs, 5KM Club, GTribe Shop, corporate outings, etc.

- Respect for customer preferences – if someone doesn't want updates, they must respect it and update the database immediately.

Pay: ₹5,000.00 - ₹7,000.00 per month

Benefits

- Flexible schedule

Work Location: In person

📌 Customer Care Executive (CCE) (Nigdi)
🏢 Gtribe Experiences
📍 Nigdi