Role & responsibilities

- Interacting with customers through various channels (phone, email, chat, social media) to address inquiries, concerns, and complaints.

- Incoming Call Handling

- Outgoing call (Feedback, Installation, Missed call, Follow-ups call) handling Service Email ID, chat handling on daily basis.

- Follow defined parameters to resolve customer issues effectively and efficiently.

- Documenting customer interactions, inquiries, and resolutions accurately in a CRM system.

- Handling challenging or irate customers professionally and providing appropriate solutions.

- Collaborating with team members, Team Leaders, and other departments for better service delivery.

Preferred candidate profile

- Previous experience in a customer support role.

- Proven experience in customer service.

- Basic knowledge of computer and Microsoft Offices.

- Excellent communication skills, both verbal and written.

- Proficiency in using CRM Dynamics 365 or similar software and systems.

- Active listening skills and the ability to empathize with customers.

- Solid problem-solving and decision-making abilities.

- Attention to detail and accuracy in documentation.

- 6 working Days in a week.

📌 Customer Care Executive (Noida)
🏢 KARCHER
📍 Noida