We are looking for a smart, confident and exceptionally well-spoken Client Relationship Manager who will be the single point of contact for our clients and help build strong, long-term relationships with them.
THE IDEAL CANDIDATE
- Excellent communication skills in Hindi, English & Punjabi
- Very polite, soft-spoken and courteous personality
- Smart, confident and presentable
- Comfortable speaking with premium / high-value clients
- Excellent follow-up skills
- Solid interpersonal and relationship-building skills
- Good listening skills with the ability to understand client requirements
- Professional communication over phone, WhatsApp and face-to-face meetings
- Mature, responsible and discreet while handling client information
- Comfortable with Google Sheets / MS Office / CRM software
- Jewellery industry experience will be an advantage, but excellent communication and personality are more important
KEY RESPONSIBILITIES
- Act as the single point of contact for clients
- Handle client enquiries and coordinate with our sales, design and production teams
- Follow up on quotations, designs, orders, deliveries and after-sales service
- Maintain regular communication with important and premium clients
- Build and maintain strong client relationships
- Manage personalised client follow-ups, including birthdays, anniversaries and special occasions
- Maintain updated client records and preferences
- Ensure every client receives a smooth, personalised and premium experience
- Encourage repeat business and referrals through strong relationship management
WHAT WE ARE LOOKING FOR Polite + Smart + Excellent Communicator + Strong Follow-up + Relationship Builder
We are looking for someone who genuinely enjoys talking to people and building relationships, not just someone who handles customer queries.
Location: Jain Jewellers, Sector 22-D, Chandigarh
Experience: 2–5 years preferred
Salary: ₹20,000–₹30,000 per month, depending on experience and suitability