CRM- Role Overview: The Control Room Specialist is responsible for overseeing real-time operations, ensuring smooth execution of processes, and coordinating with on-ground teams to maintain efficiency. This role requires robust analytical skills, problem-solving abilities, and a proactive approach to managing day-to-day challenges.

Key Responsibilities: 1. Real-Time Monitoring & Operations Management - Supervise Control Room Activities: Oversee daily control room operations, ensuring that all activities related to fleet tracking, battery swapping, and station performance are executed smoothly. Ensure a proactive approach to identifying and resolving operational bottlenecks.

- Monitor Live Dashboards and Performance Metrics: Track real-time data from dashboards and operational tools to monitor vehicle movements, swap station efficiency, and charger availability. Utilize performance insights to adjust workflows and prevent disruptions.
- Ensure Adherence to SOPs and Safety Protocols: Enforce company guidelines, safety procedures, and compliance requirements. Conduct regular checks to ensure control room executives and field staff are following standard operating procedures, minimizing risks, and improving workplace safety.
- Coordination & Communication - Act as the Central Point of Contact: Serve as the primary communication hub between field teams, operation managers, and senior leadership, ensuring timely updates, issue resolution, and smooth coordination.
- Coordinate with Maintenance Teams for Quick Issue Resolution: Work closely with the maintenance and technical teams to diagnose and address vehicle, battery, and charging station issues promptly. Ensure a structured escalation matrix is in place for critical failures.
- Facilitate Effective Communication with Stakeholders & Vendors: Establish structured reporting and feedback mechanisms with vendors, suppliers, and internal teams.



Maintain transparent and professional communication to streamline issue resolution, service fulfilment, and performance monitoring.
- Data Analysis & Reporting - Analyse Performance Data: Regularly evaluate key performance indicators (KPIs) such as battery swap efficiency, vehicle uptime, and station performance to detect inefficiencies and areas for improvement.
- Prepare Detailed Reports: Compile performance reports on downtime, battery failures, maintenance trends, and operational gaps, providing valuable insights for decision-making. Regularly track and document critical KPIs
- Optimize Resource Allocation & Strategies: Use data-driven insights to improve workforce deployment, fleet distribution, and infrastructure utilization, ensuring optimal performance with minimal downtime. 4.

Process

Improvement & Strategy Execution - Implement Operational Efficiency Strategies: Introduce new tools, workflows, and best practices to improve turnaround time, reduce costs, and enhance service delivery.

- Collaborate on Process Improvements & Automation: Work closely with senior management and IT teams to automate repetitive tasks, implement data-driven decision-making tools, and refine operational workflows.
- Ensure Compliance with Regulations & Industry Standards: Conduct periodic audits to confirm adherence to government regulations, company policies, and industry best practices. Maintain a compliance-first approach to operations. 5.

Asset Safety

Audit & Inventory Management - Conduct Regular Asset Safety Audits:



Enable periodic inspections to ensure that assets such as batteries, chargers, and station infrastructure comply with safety and quality standards. Identify risks and implement preventive measures.

- Maintain Inventory Records: Track all assets, including batteries, chargers, tools, and spare parts, ensuring real-time updates on stock levels and asset movement. Prevent stock shortages or unaccounted losses.
- Optimize Fleet & Battery Usage: Monitor battery swapping station assets, vehicle availability, and battery health data to maximize fleet efficiency and reduce downtime. 6.

Faulty Battery

Repair & Maintenance Tracking - Maintain a Detailed Faulty Battery Report: Keep an updated log of faulty battery incidents, identifying common failure patterns and taking proactive steps to reduce downtime.

- Coordinate with Technicians & Vendors: Work with internal technicians and external vendors to ensure faulty batteries are repaired, replaced, and serviced within the defined SLAs.
- Ensure Timely Processing of Defective Units: Track defective unit replacements and ensure that the process is efficient, preventing delays that could impact fleet operations. 7.

Vendor

Management - Identify & Onboard Vendors: Source and onboard vendors for city operations, including battery repair service providers, logistics partners, and infrastructure maintenance teams.

- Service Agreements: Co-ordinate with vendors to ensure cost efficiency, reliability, and quality service delivery. Ensure all contractual obligations are met.
- Maintain Vendor Relationships & Compliance: Foster strong partnerships with key vendors, ensuring timely payments, adherence to service-level agreements (SLAs), and periodic performance evaluations. Address any service issues proactively to avoid operational disruptions.

📌 Control Room Executive (Bengaluru)
🏢 Yuma Energy
📍 Bengaluru