About the Opportunity:

Role: Content

Level: Manager

Reporting To: Director - Content

Location: Gurugram

About the Function

With a deep understanding of Indianconsumers' travel preferences, the MMT Holidays team curates a wide array ofholiday packages for destinations across the globe.

As a leading name in the leisure travelspace, MMT Holidays serves over 3 lakh travelers annually. Our offerings spanboth domestic and international markets, covering more than 50 destinationsworldwide. With a strong focus on delivering seamless and memorable travelexperiences, we have become a trusted choice for holiday packages among Indiantravelers.

About the role:

MakeMyTripsHolidays & Experiences Content team is looking for a content lead who canturn content from a communication function into a growth and conversion lever.The role will lead content strategy across Holiday Packages, Tours &Attractions; and Cruises categories where customers need not just inspiration,but the right information, context and confidence to make a purchase decision.

Theincumbent will combine strong people leadership, customer understanding,content craft, AI-led scale and an instinct for emerging trends to buildcontent that helps customers discover, decide and ultimately book. This is arole for someone who can think strategically, build and motivate ahigh-performing team, challenge the status quo and get things done

What will you be doing

- Define anddrive the overall content strategy for Holiday Packages, Tours &Attractions; and Cruise .
- Identifycustomer needs, content gaps and opportunities across these businesses,and initiate new projects based on customer insights, market trends andindustry benchmarks.
- Lead ateam of writers, editors and analysts to develop accurate,



persuasiveand user-centric content across the app, website, post-salescommunication and other customer touchpoints.
- Managecontent production and end-to-end project execution, ensuring high quality, timelydelivery and adherence to content guidelines across team members, agencies andthird-party stakeholders.
- Translatecomplex travel products, inclusions, itineraries and experiences into clear, engaging andcustomer-friendly content across short and long-form formats
- Partnerwith key stakeholders includingCategory, Product, SEO, Marketing and Business Development to deliver contentrequirements and support business priorities.
- Ensureconsistency across content in terms of style, format, tone, imagery andvideos , while maintaining factual accuracy and alignment with MakeMyTrip'sbrand communication principles.
- Applyindustry best practices, competitive benchmarking and customer insights to identify ideas that improvecontent strategy, customer experience and funnel efficacy.
- Monitorand analyse content performance indicators and customer signals toidentify opportunities for continuous improvement. Explore and implementAI-led tools and workflows to improve content quality, productivity,scalability and operational efficiency

Qualifications & Experience

- Master's degree in English, Mass Communication, Journalism or a related field.
- 10+ years of experience in content, editorial, brand,



digital or related roles, with significant experience in customer-facing content and 3+ years of experience managing and developing teams.
- Strong understanding of content strategy, brand communication, customer journeys and digital experiences.
- Demonstrated ability to connect content with business metrics, customer behaviour and conversion.
- Strong writing, editing, storytelling and communication skills.
- Experience working cross-functionally with Product, Marketing, SEO, Analytics and Business teams.
- Solid working knowledge of AI tools and emerging content technologies , with a demonstrated curiosity to experiment, build and scale.
- Experience in travel, e-commerce, hospitality, consumer internet or lifestyle brands is preferred.
- Comfortable working with CMS platforms, content workflows, analytics and productivity tools.

KeySuccess Factors for the Role:

- Content that moves the funnel: Measurable impact on discovery, engagement, decision-making and conversion.
- A stronger content engine: Better quality, greater speed and significantly more scale through technology and AI.
- A high-performing team: Strong ownership, capability, collaboration and talent development.
- A differentiated content experience: Content that gives MMT customers a genuine advantage in discovering and choosing travel.
- A future-ready function: Consistently experimenting with new formats, technologies, trends and ways of working.

Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Content Manager (Gurugram)
🏢 MakeMyTrip
📍 Gurugram