We are looking for a Contact Centre Associate – H2R to provide professional Tier 1 support to employees and managers through phone, email, chat, ServiceNow/Myhr, and Workday.

Requirements

- Bachelor's degree in HR, Business Administration, Business Operations or related field preferred

-2–4 years of experience in contact centre, HR Shared Services, customer service or service desk
- Candidate must be proficient in both English and French.

-Strong communication, active listening and problem-solving skills

-Experience with ticketing/case management systems preferred

-Ability to work in an SLA-driven workplace

Preferred: Experience with Workday, ServiceNow/SNOW, HCM or similar HR platforms.

Key Responsibilities

- Handle standard Hire-to-Retire (H2R) employee queries
- Provide accurate and timely support using SOPs, FAQs and knowledge articles
- Document, categorize, route and close cases accurately
- Manage escalations and ensure timely resolution
- Maintain data privacy and confidentiality
- Deliver a positive employee experience

📌 Contact Centre Associate – Hire to RetireR) (Pune)
🏢 Language Services Bureau
📍 Pune