Job Title: Centre Manager

Location: IIFM Zoo Road

Job Type: Full-Time

Reporting to: Regional Manager / Director

Job Summary

The Centre Manager will be responsible for the overall administration, operations, team management, and business performance of the centre. This role involves ensuring high-quality service delivery, meeting enrolment or revenue targets, maintaining infrastructure, and driving customer satisfaction.

Key Responsibilities

1. Operational Management

Ensure smooth day-to-day functioning of the centre. Maintain discipline, cleanliness, and a safe setting.

- Supervise scheduling, class delivery, and centre opening/closing.

1. Team Leadership

Lead and motivate staff including trainers, counsellors, and support staff. Monitor team performance and conduct regular reviews.

- Handle recruitment, training, and team development.

1. Sales & Marketing

Achieve monthly and annual enrolment/revenue targets. Organize promotional activities and local marketing.

- Track leads, follow-ups, and conversion metrics using CRM.

1. Customer Service

Resolve student/parent/client concerns promptly and effectively. Ensure a welcoming and supportive environment.

- Collect and analyze feedback for continuous improvement.

1. Financial & Inventory Management

Maintain budgets,



petty cash, and financial records. Monitor inventory of resources/study material/equipment.

1. Reporting & Compliance

Submit daily, weekly, and monthly reports to higher management. Ensure compliance with company policies and regulatory standards. Required Skills & Qualifications:

Graduate/Postgraduate in Business Management or relevant field.

3–5 years of experience in a similar managerial or supervisory role.

Excellent communication, leadership, and people-management skills.

Ability to multitask, take ownership, and meet deadlines.

- Computer proficiency (MS Office, CRM, basic accounting tools).

Key Performance Indicators (KPIs)

Target achievement (enrolments)

Staff retention and performance

Client/student satisfaction

Operational efficiency and cost control

Work Days: Monday to Saturday

Job Location: Guwahati Zoo Road Tiniali

Job Type: Full-time

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits

- Health insurance
- Life insurance

Education:
- Master's (Preferred)

Experience:
- Management: 3 years (Required)

Language:
- English (Required)

Willingness to travel:
- 25% (Required)

Work Location: In person

📌 Centre Manager (Bamunimaidan)
🏢 Iifm
📍 Bamunimaidan