Key Responsibilities

- Answer incoming calls promptly and greet every customer in a polite, friendly and qualified manner.

- Listen to the customer's query or concern and note down the details accurately.

- Provide basic information to customers using simple, easy-to-follow scripts and guidelines.

- Pass on queries or complaints that need further help to the concerned team.

- Maintain a calm, courteous tone on every call, even when a customer is upset.

- Keep a simple daily record of calls attended.

- Follow basic call etiquette and company greeting standards on every call.

Required Skills & Qualifications

- 12th pass / Graduate in any discipline.

- Freshers can apply; prior call center experience is a plus but not mandatory.

- Good spoken communication in Hindi and English.

- Polite, friendly and patient nature.

- Basic computer knowledge (typing and using simple software).

- Willingness to work in rotational shifts as per the roster.

📌 Call Center Executive (Gurugram)
🏢 Exicom
📍 Gurugram