We are looking for a customer-focused and enthusiastic Call Center Executive to handle customer calls and provide support related to vehicle sales, service, maintenance, appointments, complaints, and general enquiries. The candidate will be responsible for ensuring a positive customer experience and maintaining solid customer relationships.

Key Responsibilities

- Handle inbound and outbound customer calls professionally.

- Respond to customer enquiries regarding vehicles, prices, offers, services, maintenance, and dealership facilities.

- Schedule and confirm vehicle service and maintenance appointments.

- Follow up with customers regarding service requests, leads, quotations, and pending requirements.

- Record customer interactions, complaints, and enquiries accurately in the CRM system.

- Coordinate with the Sales, Service,



and Customer Relationship Management teams to resolve customer issues.

- Make follow-up calls to existing and prospective customers.

- Inform customers about service reminders, vehicle maintenance schedules, campaigns, and promotional offers.

- Handle customer complaints politely and ensure timely resolution.

- Maintain accurate customer records and update CRM/database regularly.

- Conduct customer satisfaction calls and collect feedback.

- Achieve assigned calling, follow-up, lead conversion, and customer satisfaction targets.

- Escalate complex issues to the appropriate department or manager.

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits

- Health insurance

- Provident Fund

Work Location: In person

📌 Call Center Executive (Kochi)
🏢 Indel Automotives
📍 Kochi