Customer Success Executive / Business Development Executive

Company: Synx

Location: Vallarpadam, Kochi, Kerala

Experience: 2+ Years

Employment Type: Full-Time

Package:

35000 - 50000

About Synx

Synx is a technology company specializing in web applications, mobile applications, automation, SaaS products, and digital solutions . We work with businesses to build technology solutions that improve their operations, customer engagement, and growth.

We are looking for a confident and result-oriented Customer Success Executive / Business Development Executive who can manage client relationships, understand business requirements, conduct product demonstrations, and convert qualified leads into customers.

Key Responsibilities

- Handle incoming leads and understand their business requirements.
- Communicate with prospects through calls, WhatsApp, email, and meetings.
- Conduct product and solution demonstrations for prospective clients.
- Understand customer pain points and recommend suitable Synx products/services.
- Prepare and present proposals and quotations.
- Follow up with leads throughout the sales cycle.
- Convert qualified leads and close sales.
- Build and maintain strong relationships with existing and potential clients.
- Coordinate with internal development, marketing, and support teams to ensure smooth project execution.
- Ensure proper customer onboarding and handover after sales closure.
- Regularly follow up with customers to understand their requirements and identify opportunities for upselling and cross-selling.
- Maintain accurate records of leads, follow-ups, opportunities,



and conversions in the CRM.
- Meet monthly sales, revenue, and customer success targets.
- Collect customer feedback and communicate it to the relevant internal teams.

Requirements
- 2+ years of professional experience in Customer Success, Business Development, Sales, Account Management, or a related role.
- Previous experience in an IT company, software company, digital marketing agency, or SaaS company is mandatory.
- Excellent verbal and written communication skills .
- Strong client handling and relationship management skills .
- Proven ability to convert leads and close sales .
- Confident in conducting product demos and business presentations .
- Valuable understanding of digital products, software, SaaS, websites, automation, or digital marketing solutions.
- Ability to understand business requirements and translate them into suitable solutions.
- Strong negotiation, persuasion, and follow-up skills.
- Target-oriented with a strong focus on achieving results.
- Good organizational and time-management skills.
- Comfortable working independently as well as with a team.

Preferred Skills
- Experience selling SaaS, software solutions, websites, digital marketing services, CRM, automation, or technology products .




- Experience using CRM platforms.
- Experience handling B2B clients.
- Basic understanding of sales funnels, lead qualification, and conversion metrics.
- Experience preparing proposals and commercial quotations.

Key Performance Areas
- Lead qualification
- Product demonstrations
- Client communication
- Sales conversion
- Deal closure
- Customer onboarding
- Customer retention
- Upselling & cross-selling
- Monthly sales target achievement
- Client satisfaction

Ideal Candidate We are looking for someone who is confident, persuasive, proactive, and customer-focused . The candidate should be comfortable speaking with business owners and decision-makers, understanding their requirements, presenting technology solutions, and taking the conversation from lead → demo → proposal → negotiation → closure → customer success .

What We Offer

- Opportunity to work with web, mobile, SaaS, automation, and digital technology projects .
- Exposure to multiple industries and business requirements.
- Opportunity to develop strong sales, technology, and client-management skills .
- Growth opportunities within a growing technology company.
- Collaborative and performance-driven work environment.

How to Apply Interested candidates can share their CV along with details of their previous sales/client-handling experience and relevant achievements .

Company: Synx

Location: Vallarpadam, Kochi, Kerala

Experience: 2+ Years

Position: Customer Success Executive / Business Development Executive

📌 Business Development Executive (Kochi)
🏢 Synx
📍 Kochi