AVP - UK Life & Annuities- 18+ years Kolkata

Summary

We are hiring for a senior leadership role with a leading global organization to lead and manage large-scale UK Life & Annuities operations. The role will be responsible for end-to-end service delivery, operational excellence, client and stakeholder management, regulatory compliance, financial performance, and people leadership for a team of approximately 300 professionals.

The ideal candidate will have extensive experience in UK Life & Pensions / Life & Annuities operations, with strong expertise in Policy Acquisition and Policy Servicing.

Location

Kolkata

Your Future Employer

Your Future Employer is a leading global technology services and consulting organization offering opportunities to lead large-scale operations and transformation programs across global insurance and financial services clients.

Responsibilities

1. Lead and manage end-to-end UK Life & Annuities operations, ensuring high-quality service delivery, customer experience, and achievement of business objectives.
2. Develop and execute strategic and operational plans in collaboration with senior leadership and clients, identifying opportunities for revenue growth, process improvement, automation, and operational efficiency.
3. Drive delivery governance by monitoring SLAs, KPIs, quality, productivity, customer experience, and financial performance while proactively managing operational risks and escalations.
4. Ensure compliance with contractual commitments, regulatory requirements, internal governance frameworks, audit requirements, and client-specific standards.
5.



Lead a team of approximately 300 professionals and drive workforce planning, resource optimization, talent development, succession planning, employee engagement, and retention.

Requirements

1. 18+ years of experience in Insurance Operations, with substantial experience in leadership and managing large-scale delivery teams.
2. Strong and mandatory experience in UK Life & Annuities, UK Life & Pensions, Retirement, or Superannuation operations.
3. Mandatory expertise in Life & Pensions Policy Acquisition and Policy Servicing.
4. Experience in managing senior client stakeholders, delivery governance, SLAs, KPIs, escalations, and operational performance.
5. Strong experience in large-team management, process transformation, financial management, resource optimization, and operational excellence.

What is in it for you

1. Opportunity to lead a large-scale UK Life & Annuities operations portfolio with approximately 300 team members.
2. Strategic leadership exposure with senior internal and international client stakeholders.
3. Chance to drive transformation, automation, operational excellence, and business growth.
4. Significant ownership of delivery, people strategy, client relationships,



and financial performance.
5. Competitive compensation and strong career growth opportunities within a global organization.

Reach us If the role is aligned with your career aspirations, please email your updated CV to [email protected] for a confidential discussion.

Disclaimer

Crescendo Global specializes in Senior to C-level niche recruitment. We are committed to providing equal employment opportunities and do not discriminate on the basis of race, religion, color, origin, gender, sexual orientation, age, marital status, veteran status or disability status.

Note

Note: We receive a lot of applications on a daily basis so it becomes a bit difficult for us to get back to each candidate. Please assume that your profile has not been shortlisted in case you don’t hear back from us in 1 week. Your patience is highly appreciated. Scammers can misuse Crescendo Global’s name for fake job offers. We never ask for money, purchases, or system upgrades. Verify all opportunities at www.crescendo-global.com and report fraud immediately. Stay alert!

Profile Keywords

Location Head, AVP, Delivery Head, Operations Head, UK Life and Annuities, UK Life and Pensions, Life Insurance Operations, Policy Acquisition, Policy Servicing, Policy Administration, Retirement Operations, Superannuation, Insurance Operations, Insurance BPO, BFSI Operations, Service Delivery, Large Team Management, Delivery Governance, Client Management, Operational Excellence, Kolkata Jobs, AVP Jobs

📌 Assistant Vice President (Kolkata)
🏢 Crescendo Global Leadership Hiring India
📍 Kolkata