We are looking for a operations leader to oversee large-scale back-office functions within the Utilities domain. The individual will be responsible for delivering business outcomes, improving operational efficiency, leading transformation initiatives, managing stakeholder relationships, and building high-performing teams.

Key Accountabilities

Business Operations

- Lead day-to-day operations and ensure delivery of business objectives.

- Drive performance across productivity, quality, accuracy, and turnaround metrics.

- Ensure smooth execution of processes while proactively addressing operational challenges.

- Optimize resource utilization and support business growth requirements.

Operational Excellence

- Champion process improvement initiatives that enhance efficiency and service quality.

- Leverage automation, digitization, and innovative practices to streamline operations.

- Work with technology and analytics teams to implement scalable solutions.

- Deliver measurable business impact through continuous improvement programs.

Leadership & Team Development

- Provide strategic direction to operations managers and functional leaders.

- Develop strong leadership pipelines and succession plans.

- Foster a culture of accountability, collaboration, and customer focus.

- Drive employee engagement and capability-building initiatives.

Stakeholder Engagement

- Partner with business leaders, customers, and support functions to deliver desired outcomes.

- Communicate operational performance, opportunities, and key risks to senior management.

- Build effective relationships across internal and external stakeholder groups.





Governance & Controls

- Maintain adherence to organizational policies, industry regulations, and compliance standards.

- Strengthen risk management practices and operational controls.

- Support audit requirements and ensure timely closure of observations.

- Promote a robust framework for data security and business continuity.

Strategic Responsibilities

- Contribute to business planning and execution aligned with organizational objectives.

- Support partnerships and cross-functional initiatives that drive growth and operational excellence.

- Monitor industry developments and identify opportunities to improve performance and service delivery.

- Evaluate operational risks and establish mitigation strategies to protect business interests.

Success Measures

- Consistent achievement of operational targets and customer commitments.

- Improved efficiency, productivity, and cost effectiveness.

- Successful implementation of transformation and automation programs.

- Robust people outcomes including engagement, retention, and leadership development.

- Effective governance with minimal operational risk events.

Preferred Background

- Extensive experience in Operations, Shared Services, Utilities Operations, Business Process Management, or Global Capability Centers.

- Proven track record of leading large teams and complex operational environments.

- Experience driving transformation, automation, and operational excellence initiatives.

- Strong stakeholder management and executive communication skills.

- Exposure to Lean, Six Sigma, Continuous Improvement, or related methodologies is desirable.

📌 Assistant Vice President Back-Office Operations (Pune)
🏢 Spencer N Hills Consulting
📍 Pune