C Responsible for end-to-end store operations with a strong focus on customer experience, sales execution, and operational discipline. The role requires comfort around pets, hands-on involvement on the floor, and ownership of inventory, spa coordination, and local deliveries.

Key Responsibilities

1. Customer Experience & Sales

- Deliver high-quality in-store experience; engage pet parents with relevant product guidance
- Drive conversion, upselling, and cross-selling across food, treats, grooming, and accessories
- Handle customer queries, complaints, and service recovery independently
- Build repeat customer relationships and support retention initiatives

2. Store Operations

- Ensure daily store readiness: opening/closing checks, VM standards, hygiene, and product display
- Monitor billing accuracy, cash handling, and basic reporting
- Support execution of campaigns, in-store events, and promotions

3. Inventory Management

- Manage stock levels, replenishment planning, and ordering from central warehouse/vendors
- Conduct regular audits and ensure minimal shrinkage/expiry losses
- Track quick-moving SKUs and ensure availability of key products

4. Spa Coordination





- Manage grooming/spa appointment bookings and schedules
- Coordinate with groomers for smooth service delivery
- Ensure hygiene, safety, and customer satisfaction for all spa services

5. Home Delivery & Local Operations

- Coordinate and track local deliveries from store
- Ensure timely dispatch, order accuracy, and customer communication
- Handle basic logistics coordination with delivery personnel

6. Team Support

- Assist Store Manager in staff supervision and shift planning
- Train team members on customer handling and product knowledge
- Maintain discipline and ensure adherence to SOPs

Candidate Profile

- 2–4 years of experience in retail/store operations (pet industry preferred but not mandatory)
- Strong customer service orientation and communication skills
- Comfortable handling and interacting with pets
- Basic understanding of inventory management and retail metrics
- Ability to multitask across sales, operations, and coordination roles

Location: Bengaluru Type: Full-time, on-site

Athwa Lines / New City Light Vesu

Rs 20000- Rs 35000/-

6 Days Working

📌 Assistant Store Manager (Surat)
🏢 JUSTDOGS®
📍 Surat