Role Summary The Assistant Manager / Sr. Associate – Business Operations, Ecommerce (B2B) will be responsible for managing and executing end-to-end ecommerce business operations for key B2B/ecommerce partners. The role involves close coordination with external partners, internal stakeholders, warehouse teams, distributors, and other cross-functional teams to ensure smooth order processing, timely deliveries, efficient returns management, accurate reporting, and effective vendor portal operations.

Key Responsibilities

1. End-to-End Order Management

- Manage the complete order lifecycle, from stock offering and order confirmation to purchase order processing, system entry, distributor coordination, and final delivery.
- Ensure timely and accurate processing of partner purchase orders and coordinate with relevant internal and external stakeholders for order fulfilment.
- Monitor order status and proactively identify and resolve operational issues or delays.

2. Partner and Stakeholder Coordination

- Act as a key point of contact for assigned ecommerce and B2B partners for day-to-day operational requirements.
- Coordinate regularly with internal teams, distributors, warehouse teams, logistics partners, and external stakeholders to ensure seamless execution of business operations.
- Maintain effective communication with partners and ensure timely resolution of operational queries and concerns.

3. Vendor Portal Operations

- Manage and execute day-to-day activities across partner/vendor portals.
- Ensure timely updates, order processing, document uploads, and adherence to partner-specific operational requirements.
- Monitor portal-related activities and resolve discrepancies in coordination with relevant stakeholders.

4. Slot Planning and Delivery Coordination





- Plan and schedule delivery slots in coordination with ecommerce partners, warehouse teams, and logistics stakeholders.
- Ensure all required supporting documents and information are shared accurately and within the required timelines.
- Monitor slot adherence and support timely execution of deliveries.

5. Returns Management

- Manage the end-to-end returns process for assigned partners.
- Ensure timely creation and processing of Return to Vendor (RTV) documents in the internal system.
- Coordinate with relevant internal teams and partners to ensure accurate documentation and timely closure of return transactions.
- Maintain proper records and trackers for all returns-related activities.

6. Reporting and Business Tracking

- Prepare and maintain regular operational reports and trackers, including:
- Order Tracker
- Returns Tracker
- Sales Tracker
- Partner-wise operational reports
- Ensure data accuracy, timely updates, and effective tracking of key operational activities.
- Support the team with analysis and reporting requirements as required.

7. ERP and System Operations

- Learn and effectively manage relevant activities on GARPAC, ERP system .
- Ensure accurate and timely system transactions and documentation.
- Develop a solid understanding of internal systems and processes to support efficient ecommerce operations.

8. Process Improvement

- Identify operational gaps, process inefficiencies,



and recurring issues.
- Work with relevant stakeholders to improve processes, enhance operational efficiency, and strengthen controls.
- Support the implementation of standardized processes and best practices across assigned ecommerce partners.

Candidate Profile

Educational Qualification

- Postgraduate degree in Business Administration, Commerce, Supply Chain, Operations, or a related discipline preferred. Graduates with relevant experience and skills may also be considered.

Experience

- Minimum 4–5 years of relevant experience in Ecommerce Operations, B2B Operations, Order Management, Supply Chain Operations, or a similar business operations role.
- Experience in managing ecommerce marketplaces, key accounts, vendor portals, order fulfilment, or partner operations will be preferred.

Required Skills and Competencies

- Strong understanding of end-to-end ecommerce and business operations.
- Proficiency in Microsoft Excel and PowerPoint .
- Ability to prepare and maintain operational reports, trackers, and MIS.
- Strong analytical skills and attention to detail.
- Excellent verbal and written communication skills.
- Ability to coordinate effectively with multiple internal and external stakeholders.
- Good understanding of order management, delivery coordination, returns, and vendor/partner portal operations.
- Ability to manage multiple priorities and work effectively in a fast-paced environment.
- Strong problem-solving and follow-up skills.
- Willingness and ability to learn and operate internal ERP systems, including GARPAC.
- High level of ownership, accountability, and process orientation.

Interested candidates can shared their cv at [email protected]

📌 Assistant Manager - Ecommerce OperationsB) (Mumbai)
🏢 Bean HR Consulting
📍 Mumbai