Jio is actively looking to hire candidates for the position Area Service Incharge for Shimla (Himachal Pradesh) Key requirements are 1. Diploma /B.E/ B.Tech (Preferred). 2.

Experience of 6-10 years in After sales service.

1. Establish and maintain the upkeep of service centres,

- Liaison with store manager and sales team for service operations,
- Ensure customer satisfaction to avoid escalation of issues
- Motivate and manage team of service center and care center personnel
- Responsible and accountable for service deliverables
- Mentor and counsel engineers whenever necessary
- Control the flow of incoming calls for in office support of services
- Manage costs/expenses of service and care center within given guidelines




- Ensure their is adequate amount of manpower to cater to all customer calls
- Providing necessary skills/training to the team members based on needs and gaps
- Ascertain care center personnel are working in sync to support walk in customers,
- Encourage the team to enhance their performance levels by identifying gaps and needs Skill sets: 1. Familiarity with the territory
- Knowledge of device repair operations
- Knowledge of product and market
- Team management skills

5.

Problem

Solving skills

- Customer focus
- Understanding of business training requirements

📌 Area Service Incharge (Shimla)
🏢 JIO
📍 Shimla