Responsibilities

- Maintains application systems that are beyond the development stage and running in the daily operations of the firm.

- May have overall ownership of a product or app, gathering requirements, managing and prioritizing changes.

- Specializes in configuring and supporting applications (e.g. SaaS).

- Entry roles require little or no knowledge or experience.

- Entry level position with little or no prior relevant training or work experience

- Acquires basic skills to perform routine tasks

- Work is prescribed and completed with little autonomy

- Works with either close supervision or under clearly defined procedures

Requirements

- Minimum 3-6 years of experience in Application Support role.

- Provides excellent customer service and communicates effectively with technical and non-technical audiences.

- Demonstrates scheduling flexibility and the ability to support stakeholders across global time zones, including coordination with US, UK, and India-based teams.

- Possesses strong organizational skills, attention to detail, and the ability to manage assigned priorities in a production support workplace.

- Collaborates effectively with technical teams, business stakeholders, product owners, and support resources at all levels.





- Works effectively in a team environment and seeks guidance from senior representatives or leads when support matters require additional experience or escalation.

- Is self-motivated, able to work independently on assigned work, and takes initiative to resolve standard issues and improve documentation.

- Applies sound judgment when assessing issue severity, determining next steps, and escalating complex or high-impact support matters.

- Possesses excellent written and verbal communication skills.

- Has working proficiency in application support operations gained through relevant IT support training and hands-on work experience.

- Microsoft business applications and collaboration platforms, including SharePoint, Microsoft Teams, Outlook, Excel, Word, and Microsoft Dynamics 365 experience preferred.

- Service management tools, including ServiceNow, used to manage incidents, requests, workflows, escalations, knowledge documentation, and support reporting.

Predicted Key Skills

- ServiceNow

- SharePoint

- Microsoft Teams

- Outlook

- Excel

- Word

- Microsoft Dynamics 365

- Time zone coordination
- Written and verbal communication skills

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Application Support Analyst (Kochi)
🏢 Artex Risk Solutions
📍 Kochi