Role Descriptions: As a Service Desk | you will oversee first-level technical support| ensuring that incidents and service requests are documented| tracked| and resolved within the established service level agreements. Your typical day will involve managing the scheduling coverage of the team| setting operational goals| and keeping the team informed with the necessary customer-specific knowledge. You will also maintain productive service desk operations| ensuring that the team is equipped to provide high-quality support to users and stakeholders.

Essential Skills: Service Desk - Oversee first-level technical support| ensure incidents and service requests are documented| tracked| and resolved within SLA. Manage scheduling coverage| set operational goals| and

Skills: IT IS_Service Desk

Experience Required: 4-6

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Analyst (Chennai)
🏢 Iflowtech Solutions
📍 Chennai