- We are seeking a highly motivated Account Manager with solid experience in data analytics, client relationship management, and customer support.

- The ideal candidate will act as the bridge between our clients and internal teams, ensuring client satisfaction, driving data-driven insights, and supporting business growth through proactive
- engagement.

Key Responsibilities

- Manage day-to-day relationships with key clients, ensuring timely communication and delivery of services.

- Understand client business objectives and translate them into actionable strategies.

- Analyse client and campaign data using industry-standard analytics tools to provide actionable insights and performance reports.

- Prepare dashboards, reports, and presentations for internal and client review.

- Collaborate with internal teams (marketing, product, and operations) to resolve client issues and improve service delivery.

- Identify opportunities for upselling and cross-selling services based on client needs and data insights.

- Maintain documentation of client interactions,



requirements, and follow-up actions.

- Serve as the first escalation point for client concerns and ensure timely resolution.

Required Skills & Qualifications

- Bachelor's degree in Business Administration, Marketing, Data Analytics, or related field.

- 4-5 years of experience in account management, client servicing, or customer success.

- Strong data analysis skills with proficiency in Excel, Google Analytics, Power BI, or similar tools.

- Experience handling client accounts in B2B or SaaS environments preferred.

- Excellent communication, presentation, and interpersonal skills.

- Ability to manage multiple accounts simultaneously and meet deadlines.

- Problem-solving mindset with attention to detail.

Preferred Skills

- Experience working with data visualization and report automation.

- Background in customer support operations or technical account management.

📌 Account Manager (Gurugram)
🏢 Sparsa Digital
📍 Gurugram