Job Title: Account Manager – B2B Service Sales & Client Retention

Location: Mumbai / Navi Mumbai, India

Employment Type: Full time

Shift/Hours: Alignment with US / UK business hours as required

About the Role

We are looking for an experienced Account Manager based out of Mumbai / Navi Mumbai to manage key international accounts, oversee post-sales relationships, and drive commercial revenue from existing business. In this role, you will bridge the gap between clients, service delivery teams, and senior leadership to secure renewals, drive upselling/cross-selling, and ensure top-tier client retention.

Mandatory Requirements

B2B Service Sales Experience: Demonstrated background selling or managing solutions in professional services, IT/tech services, consulting, or managed services (not physical consumer goods/hardware).

After-Sales & Account Farming: Track record of hitting revenue targets through contract renewals, expanding scope of work, and account mining.

US / UK Client Exposure: Direct, daily experience interfacing with clients in the US and/or UK markets, with proven familiarity with their corporate culture, expectations, and communication standards.

Shift Flexibility: Willingness and capability to support standard US or UK overlapping working hours from Mumbai/Navi Mumbai.

Key Responsibilities

Client Relationship Management & Retention:





Serve as the dedicated single point of contact for assigned US/UK client portfolios.

Lead Quarterly Business Reviews (QBRs) and monthly governance calls with client stakeholders.

Act swiftly as the escalation focal point to resolve operational friction and maintain high CSAT scores.

Commercial Growth & Strategy:

Identify upsell and cross-sell pipelines within assigned enterprise accounts.

Own end-to-end commercial renewals, contract extensions, and service proposal drafting.

Partner with delivery heads to align client strategic priorities with our service capabilities.

Delivery Oversight & Financial Governance:

Collaborate with technical and operational delivery units to ensure SLA and KPI compliance.

Track financial health across accounts, including forecasting, margin profitability, billing cycles, and invoice collections.

Prepare and present recurring performance reports for leadership and external stakeholders.

Qualifications & Skills

Experience: 5–7+ years in B2B service-oriented account management, post-sales operations, or client servicing.

Education: Bachelor’s degree in Business, Management, or related field (MBA preferred).

Communication: Exceptional verbal and written English communication skills suitable for executive-level international client discussions.

Location: Must be based in or open to commuting to Mumbai / Navi Mumbai.

📌 Account Manager –B Service Sales & Client Retention (Mumbai)
🏢 Laveti Innovations Lab Private
📍 Mumbai