Account Manager

Client Success / Account Management Arcitech.ai Reports to Director of Sales (Head of Account Management)

Location Lower Parel, Mumbai - in office

Type Full-time. Evening hours are mandatory on some days to overlap with US clients.

Experience 4-6 years (minimum 4)

What you will own

1. 1. Estimate, proposal and SOW production - the pipeline s document engine - Turn a requirement or discovery-call transcript into a complete estimate and proposal the same working day, using our master calculator and templates.
- Run the intake checklist; ask only genuine gap questions, the same day.
- Verify resource plans (roles, headcount, hours per day, duration) with tech leads - you are the bridge between sales and engineering on scope.
- Produce the SOW on acceptance. You never send documents to clients, and you never adjust scope, hours or roles to reach a target price. Quote integrity is non-negotiable.

- 2. Client reporting

- Weekly report to every assigned client, every Monday, in our fixed structure: wins first, then what s in progress, then what s coming up.
- Monthly report on the first working day of the month, closing with the Hubstaff hours breakdown.
- The PM drafts; you own quality, clarity and the deadline. A late internal input never moves your deadline.

- 3. Complaint and support ownership

- Every complaint on your accounts gets an immediate acknowledgment - before context is gathered. Testers investigate and resolve; you own the client experience.
- Route everything into Zoho Desk (one ticket per distinct issue), update the client daily on open items - always with a next-update time - and escalate early when anything stalls.

- 4. Account health and expansion

- Keep clients feeling informed, supported and confident through the whole engagement.
- Surface change requests, add-ons and renewals from inside the account and bring sales in. You participate in expansion; you never sell solo.
- Keep revenue on your accounts classified correctly and your incentive tracker current, every week.

- 5.



Handoff intake and evidence discipline

- Within 24 hours of a won deal, verify the handoff package is complete - signed SOW, accepted proposal, calculator copy, discovery transcripts, payment milestones, key contacts. Chase gaps with the sales rep the same day.
- On every co-sell, get written confirmation from sales the day it happens and file it.

- 6. Internal coordination

- Chase PM inputs, route complaints to testers, pull in tech leads fast. Internal confusion stays invisible to the client.

- 7. Process improvement

- Improve how the role runs every quarter - templates, routing, response speed - and use our internal AI tooling (Claude projects for reporting, acknowledgments and document production) to cut manual work. This is measured in your review, not optional.

How you will be measured

Compliance targets are 100%, because they measure rule-following rather than effort:
- Same-day estimate and proposal from complete intake
- Estimates pass all checks first time, without rework
- Weekly and monthly reports on time, in the fixed structure
- Immediate complaint acknowledgment; daily updates on open items with a stated next-update time
- Handoff package verified within 24 hours; co-sell confirmations filed the same day; tracker entered weekly

Commercial targets - revenue under management, expansion on managed accounts, client retention - are set per account manager with the Director of Sales. Commission is conditional on the compliance standards.

What you need

- 4-6 years in account management, client success, delivery coordination or project management at a software services, IT services or digital agency, with direct client ownership. Minimum 4 years.




- Solid written English. You will translate engineering updates into clear client language every week.
- Precision with numbers and structured documents - resource plans, hours, checklists, templates. You don t price; you need to be exact.
- Enough software-delivery literacy to hold a real conversation with PMs and tech leads about scope, staging, QA and deployments.
- Able to work with US and UAE clients. Evening hours on some days are mandatory for US time-zone overlap - this is a condition of the role, not a preference.
- Hands-on with Zoho Desk / Zoho Projects, Hubstaff or equivalents, and fluent with AI assistants as everyday working tools.
- You close loops unprompted, escalate early, and never let a client wait because someone else was late.

Nice to have

- Experience producing proposals or SOWs from an estimation model or calculator.
- Experience on retainer / managed-services accounts.
- Exposure to AI, automation or enterprise-integration projects (ERP, cloud, DevOps).

This role is not for you if

- You want to sell and close - that s the sales team.
- You wait for others to finish before you act.
- You d rather send a rough update late than a clean one on time.

Hiring process - four rounds

1. Qualifying round. Screening on experience, written English, availability for US-hours overlap and salary fit.
2. AI interview. Avatar-led interview on Haire.ai, our own recruitment platform.
3. Working session with the Director of Sales. A practical round: rewrite a raw PM update into a client-ready weekly report, draft a first acknowledgment to a client complaint, and run an intake gap check on a sample requirement. Followed by an interview with the Director of Sales and a senior PM or tech lead.
4. Final round with the CEO.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Account Manager (Mumbai)
🏢 ARCITECH
📍 Mumbai