HCL Tech hiring for fresher candidates - Virtual Drive - Nagpur Location

Interview Date : 16-Sept-2026
Drive timing: 11:30 AM to 1:00 PM

Meeting Link
Microsoft Teams meeting
Join: https://teams.microsoft.com/meet/428399823413685?p=PUZ2NI9KkRJnExzcih
Meeting ID: 428 399 823 413 685
Passcode: 5GF9JZ6K

Hiring Alert |Customer Support | Nagpur

We are looking for dynamic and customer-focused Level 1 support to join our team in Nagpur! If you are passionate about IT support and resolving customer issues, this is a great opportunity to kick-start or grow your career.

Role: Level 1 (Customer Service Representative)
Location: Nagpur
Shift: 24x7 Rotational
Week Offs: 2 Rotational Offs
Experience: Fresher

What You’ll Do:




Handle customer queries via calls, emails, and tickets
Perform initial troubleshooting & issue resolution
Log and manage incidents using ticketing tools (ServiceNow preferred)
Ensure timely updates, follow-ups, and proper documentation
Escalate complex issues to higher support levels
Deliver high customer satisfaction

What We’re Looking For:
Solid communication skills
Basic IT troubleshooting knowledge
Willingness to work in rotational shifts
Freshers & early professionals are welcome

B.Tech, BCA, MCA and M.Tech not eligible

📌 HCLTech Virtual Drive Fresher Hiring -Nagpur 16 Sept 2026
🏢 HCLTech
📍 Nagpur