Roles and Responsibilities

- Manage day-to-day operations of the contact center, ensuring efficient handling of customer queries and issues.

- Oversee team performance, providing guidance and support to achieve targets and goals.

- Develop and implement process improvements to enhance productivity, quality, and customer satisfaction.

- Collaborate with cross-functional teams to resolve complex issues and drive business growth.

- Ensure compliance with company policies, procedures, and regulatory requirements.

Desired Candidate Profile

- 3-5 years of experience in BPO Operations or Call Center Operations management.

- Proven track record in managing teams effectively to meet KPIs such as AHT, Shrinkage, Attrition etc. .

- Robust understanding of Contact Center Operations including scheduling software (e.g. Workforce Management) .

- Excellent communication skills with ability to work closely with internal stakeholders at all levels.

📌 Assistant Manager - BPO (Bengaluru)
🏢 Writer
📍 Bengaluru