Role & responsibilities

- Provide L1/L2 technical support to employees for hardware, software, and network-related issues.
- Install, configure, maintain, and troubleshoot desktops, laptops, printers, scanners, and other IT peripherals.
- Troubleshoot Windows OS, MS Office, Outlook, Teams, and other business applications.
- Handle LAN/WAN, Wi-Fi, VPN, and basic network connectivity issues.
- Manage user accounts, password resets, and access-related requests.
- Perform software installation, updates, patches, and basic system configuration.
- Maintain IT assets and update hardware/software inventory records.
- Monitor and resolve IT support tickets within defined timelines.
- Coordinate with vendors for hardware, software, internet, and other IT-related services.
- Ensure proper IT security, antivirus, backup, and data protection practices.
- Prepare and maintain IT documentation, SOPs, and troubleshooting records.





- Good knowledge of Windows Operating Systems
- Hands-on experience with Desktop/Laptop troubleshooting
- Knowledge of Networking TCP/IP, LAN, WAN, DNS, DHCP, Wi-Fi
- Good knowledge of MS Office / Microsoft 365
- Basic knowledge of Active Directory and user management
- Troubleshooting skills for printers and other peripherals
- Positive communication and problem-solving skills

Preferred candidate profile

- Experience in IT Helpdesk / Desktop Support / Technical Support
- Knowledge of ticketing tools such as ServiceNow, Jira, Freshservice, etc.
- Basic knowledge of IT asset management and ITIL processes.
- Relevant certifications such as CompTIA A+, Network+, Microsoft will be an advantage.

📌 It Support Engineer (Pune)
🏢 Yashaswi Group
📍 Pune