Current Designation: Manager

Summary:

The job involves meticulously scrutinizing applications, vetting legal documents, and authorizing various financial transactions. Coordinating with banks, internal audits, and other departments is essential. Additionally, managing customer complaints, participating in owner's share allotment, and fostering teamwork are key aspects of the role.

External InterfacesInternal Interfaces

- Customers
- APMS
- Finance & Accounts Team
- Customer Support Management (Customer Care) Team
- Construction Management Team
- Legal & Liaison Team

Job RequirementsEducational QualificationMinimum LLBRelevant Experience12-15 years of professional experience, including at least three
years in the real estate industry.Key Behavioural Competencies

- Customer Communication (Communication in English, Telugu and Hindi Preferred)
- Knowledge on customer service principles and practices
- Excellent listening skills
- Attention to details.
- Great negotiation and problem-solving skills
- Teamwork and ability to work under pressure.

Skillset

- Time Management Skills
- Stress Management Skills
- Strong interpersonal, written, phone and verbal skills.
- Listening Skills
- Decision making skills.
- Influencing skills
- Effective Communication skills (Both Verbal and Written)
- People & Team management skills
- Critical thinking.
- MS Office Skills

Knowledge

- Relevant industry knowledge
- RERA of project relevant states
- Bank loan EMI calculations.
- Sales process and collection process
- Possess deep knowledge of business product offering and value proposition

Roles and Responsibilities:1. Operational:

- Communicate and collaborate effectively with banking institutions to establish and maintain project tie-ups throughout the process.
- Ensure timely submission of legal documentation to banks, facilitate property valuations, and ensure compliance with regulatory requirements.
- Manage the approval process for major banks such as SBI, ICICI, HDFC, Axis Bank, etc., ensuring clarity on legal matters and securing project tie-ups.
- Monitor progress with panel advocates, quickly addressing any issues that may arise during the approval process to prevent delays in loan disbursement.
- Manage customer expectations and obligations,



including timely refunds if approvals are not obtained within specified timeframes.
- Oversee the execution of sales agreements after receiving initial payments.
- Collaborate with banking institutions to secure project funding by providing all necessary legal documentation and ensuring compliance for all construction projects.
- Coordinate with the finance and liaison team to produce original link documents for panel advocates to verify the process of project tie-up approvals.
- Facilitate communication and cooperation between internal departments to address any gaps or miscommunications that may impact project funding or approval processes.
- Ensure seamless collaboration and coordination on project-related matters within the sales team.
- Coordinate with sales and sales administration teams to manage project-related documents such as Booking Applications, price lists, and cost sheets.
- Prepare agreement of sale, tripartite agreements, sale deeds, affidavits, miscellaneous agreements, and other supporting documentation as required.
- Provide support to sales administration teams, overseeing their activities and ensuring smooth operations.
- Manage full and final settlements of units of the customers based on the cost sheets and terms of the agreement of sale.
- Supervise car parking allotment to customers.
- Facilitate flawless communication between intra- and inter-departmental teams to minimize gaps in communication.
- Coordinate with the customer support team to manage flat cancellations and transfers related to bookings.

2. Customer Relationship

1. Coordinating with IT for SAP Implementation:
- Collaborate with IT and ERP departments to ensure proper implementation of SAP.
- Provide guidance to Sales Admin Heads for SAP-related tasks as needed.

- Coordinating with Internal Audit:

- Coordinate daily with the Internal Audit of Sales Administration.
- Submit relevant clarifications to auditors and provide regular updates to the MD.





- Managing Customer Complaints:

- Handle critical customer complaints not addressed by Sales Admin team.
- Ensure timely resolution to customer satisfaction; escalate unresolved issues to EVP and Marketing & Sales for final decision.

1. Participating in Owner's Share Allotment:
- Participate in the allotment of Owner's share for projects before launch.
- Coordinate with landowners to market their share and explain procedures before product launch.

- Settlement of Owner's Share Stocks:

- Coordinate with Liaison and Accounts departments for claim settlements related to the sale of Owner's share stocks by the Sales team.
- Ensure all settlements are received before granting NOC for handover in coordination with the Liaison department.

3. People & Team management

1. Cultivate a Collaborative Environment:
- Foster a culture of teamwork and collaboration within the sales administration team.
- Encourage open communication and knowledge-sharing among team members.

- Training and Guidance:

- Provide comprehensive training and guidance to team members on project processes, responsibilities, and best practices.
- Ensure all team members have the necessary tools and knowledge to excel in their roles.

- Lead by Example:

- Lead by example by demonstrating proactive problem-solving, effective communication, and a strong work ethic.
- Set high standards for performance and behavior within the team.

- Promote Career development:

- Support the professional development of team members through ongoing training opportunities and career advancement guidance.
- Encourage continuous learning and skill development within the team.

- Conflict Resolution:

- Address conflicts and issues within the team promptly and constructively.
- Mediate disagreements and facilitate resolution to maintain a positive and productive work environment.

- Collaboration with Other Departments:

- Collaborate with other departments to ensure seamless coordination and alignment of efforts.
- Build strong relationships with stakeholders across the organization to facilitate effective collaboration and achieve common goals.

4. ProcessesResponsible for bringing in industry best practices and monitoring & measuring the
improvements.

📌 Manager-Legal & Customer Services (Bengaluru)
🏢 Aparna Constructions & Estates
📍 Bengaluru