Job Title- Customer Experience Associate Non-Voice Customer Support

To Apply kindly share your CV on [email protected] or (phone hidden)

About the Role

We are looking for a Customer Experience Associate to join our customer support team. This is a non-voice role where you will assist customers primarily through chat and email, understand their concerns, and provide accurate and timely resolutions.

The ideal candidate should have strong written communication skills, a customer-first approach, and the ability to solve problems effectively.

Key Responsibilities

- Handle customer queries through chat and email support
- Understand customer concerns and provide appropriate solutions
- Ensure a positive and skilled customer experience
- Resolve customer issues within defined timelines
- Handle complaints, requests, and escalations effectively
- Maintain accurate records of customer interactions
- Coordinate with internal teams to resolve customer concerns
- Follow company processes, quality standards, and support guidelines




- Identify recurring customer issues and report them to the relevant teams
- Achieve assigned quality, productivity, and customer satisfaction targets

Skills Required

- Excellent written and verbal communication skills
- Strong customer service and interpersonal skills
- Good problem-solving and decision-making abilities
- Strong attention to detail
- Good typing speed and accuracy
- Ability to multitask and manage multiple customer queries
- Basic computer knowledge
- Ability to work in a fast-paced environment
- Customer-first attitude and willingness to learn

Who Can Apply?

- Experienced candidates can apply
- Candidates with experience in Customer Support, Customer Service, BPO, Chat Support, Email Support, Back Office, E-commerce, or Customer Experience are preferred
- Candidates with strong written communication skills are encouraged to apply.

📌 Non Voice Customer Support Executive (Pune)
🏢 Transcom
📍 Pune