- Handle customer inquiries through phone, email, WhatsApp, and other communication channels.
- Resolve customer complaints and provide timely solutions.
- Process customer orders and coordinate with production and dispatch teams.
- Provide product information, pricing, and delivery updates to customers.
- Maintain customer records and ensure accurate documentation.
- Follow up with customers to ensure satisfaction and repeat business.
- Collect customer feedback and share insights with management for service improvement.

Preferred candidate profile

- Bachelor's degree in Marketing, Business Administration, Commerce, or a related field.
- 13 years of experience in marketing, sales support, customer service, or a related role.
- Robust communication and negotiation skills.
- Proficiency in MS Office (Excel, Word, PowerPoint).
- Experience with CRM software is an advantage.
- Ability to multitask and work in a target-driven environment.

📌 Walk-in || Business Development Executive (Chennai)
🏢 BrandsMart Packaging Company India
📍 Chennai