Candidates MUST be comfortable communicating in BOTH Hindi and English.
- Hindi + English communication is mandatory.
- Candidates who are comfortable in only one language should NOT apply.
- Candidates must be able to understand and communicate with customers in both languages.
- Both spoken and written communication in Hindi and English will be evaluated during the selection process.
Job Responsibilities
- Handle customer queries through calls, chats, and emails.
- Understand customer concerns and provide appropriate and timely resolutions.
- Manage order-related issues such as delivery delays, refunds, cancellations, replacements, and other service requests.
- Ensure high customer satisfaction through qualified and courteous communication.
- Maintain accurate records of customer interactions, call logs, and case updates.
- Coordinate with internal teams for timely resolution of customer issues.
- Follow defined quality, productivity, and customer service standards.
- Maintain professionalism and confidentiality while handling customer information.
Eligibility Criteria
- Excellent communication skills in BOTH Hindi and English – Mandatory.
- Comfortable speaking and writing in Hindi and English.
- Undergraduate / Graduate from any stream.
- Freshers and experienced candidates can apply.
- Laptop/Desktop with minimum 8 GB RAM and Windows 10 or above.
- Stable Wi-Fi/internet connection is mandatory.
- Comfortable working in 24/7 rotational shifts.
- Comfortable with 6 days working + 1 rotational week off.
- Comfortable using a personal phone for work-related calls through a system that masks the personal number.
- Comfortable appearing on camera during interview, training, and working hours.
- Training and certification are mandatory after selection.
Working Hours
- 9 hours per day
- 8 productive hours + 1-hour break
- 6 days working
- 1 rotational week off
- 24/7 rotational shifts