Job Responsibilities

- The Desktop Support Analysts responsibilities are to provide end-user IT support and service delivery to Quantum users.
- Through knowledge of IT services and a drive to solve problems with technology, this individual will make a daily impact on the success of IT.
- Provide high quality customer support with a customer first mentality
- Manage and action support requests using ITIL/ITSM principles.
- Provide Tier 1/2 IT support for a variety of standard end-user technologies and peripherals
- Support and manage Windows, macOS, iOS, and Android devices
- Provide basic administration of enterprise IT systems.
- Participate in assigned projects to ensure achievement of strategic goals and deliverables with team members on time and within budget.




- Create and update quality documentation of IT troubleshooting best practices, services, processes, policies, and cybersecurity.
- Process service requests as they arrive through ticketing system, emails, manual entry, or direct customer input
- Communicate with internal technical resources appropriately.
- Communication with customers/end-users as required:
- keeping them informed of incident progress, notifying them of impending changes or agreed outages
- Improve customer service, perception, and satisfaction
- Rapid turnaround of customer and management requests.
- Improve usage and increase productivity of IT support resources.

📌 Desktop Support Analyst, IT Operations (Bengaluru)
🏢 Serendipity corporate services
📍 Bengaluru