Role & responsibilities

- Handle inbound and outbound calls, emails, and chats related to airline reservations, ticketing, re-scheduling, cancellations, and baggage queries.
- Provide accurate fare information, flight schedules, and ticket status.
- Assist customers with booking issues, refunds, and travel-related support.
- Work on Global Distribution Systems (GDS), primarily Amadeus, for reservations and ticketing.
- Ensure high levels of customer satisfaction while adhering to quality and compliance guidelines.
- Maintain accurate records of customer interactions and transactions.
- Meet performance metrics such as AHT (Average Handling Time), FCR (First Call Resolution), and CSAT (Customer Satisfaction).

Preferred candidate profile

- Graduation in any stream (mandatory).
- Prior experience in the airline process/travel industry.
- Knowledge of GDS (Amadeus, Galileo, Sabre, etc.) is an added advantage.
- Excellent communication skills in English (verbal & written).
- Robust problem-solving skills with a customer-first approach.
- Flexibility to work rotational shifts, including weekends and holidays.

HR Aishwarya (phone hidden)

📌 Airline Ticketing Executive (Bengaluru)
🏢 iEnergizer
📍 Bengaluru