Roles & Responsiblities

Make outbound calls to customers regarding pending EMIs, overdue payments, and outstanding loan amounts.

Follow up with customers as per the assigned calling list and collection bucket.

Remind customers about upcoming and overdue payment dates.

Persuade customers to clear outstanding dues within the committed timeline.

Take payment commitments (PTP Promise to Pay) from customers and ensure timely follow-up.

Track and follow up on broken promises and missed payment commitments.

Communicate professionally with customers regarding their loan accounts and outstanding dues.

Follow company-approved collection procedures and customer communication guidelines.

Ensure polite, professional, and ethical communication with customers.

Preferred candidate profile

Hindi and English communication preferred

Positive convincing and negotiation skills

Customer handling and objection-handling skills

Basic knowledge of MS Excel and CRM software

Target-oriented approach

Ability to handle pressure and high-volume calling

Prior experience in Banking/NBFC/Loan Collection/Telecalling/Recovery preferred

Interested Candidates can share their resume at whatsapp number (phone hidden).

📌 Collection Executive (Gurugram)
🏢 Fundbridge Fintech
📍 Gurugram