Requirement

Details

Role

Design Researcher

Location

Bangalore

Experience

5+ years

Rate Card

2.20 Lakhs

Engagement

Candidate should be capable of independently managing and delivering projects end-to-end

Role Overview

We are looking for an experienced Design Researcher who can help shape and improve digital products and services through a deep understanding of user needs, behaviours, motivations and experiences.

The ideal candidate should have solid hands-on research expertise and be capable of independently managing end-to-end research projects, from discovery and planning through execution, synthesis and presentation of actionable insights.

The candidate will work closely with multidisciplinary teams, product teams and stakeholders to uncover meaningful insights, identify opportunities for improvement and ensure customer and colleague needs are reflected throughout the design and delivery lifecycle.

Key Responsibilities

Research & Insights

- Plan and execute research across discovery, design, delivery and optimisation phases.
- Apply qualitative and quantitative research methodologies to understand user needs, behaviours, motivations and pain points.
- Conduct user interviews, usability testing, contextual enquiry, surveys, diary studies and other relevant research activities.
- Analyse and synthesise research findings into actionable insights and recommendations.
- Present findings through compelling storytelling and evidence-based recommendations.
- Advocate for user-centred decision-making across teams.
- Develop and maintain research/insight repositories and contribute to organisational learning.

Experience & Service Improvement

- Translate research findings into experience opportunities and design recommendations.
- Create customer journeys, experience maps,



service blueprints and other relevant experience artefacts.
- Facilitate workshops and collaborative sessions with stakeholders and delivery teams.
- Support future-state concepts, service improvements and experience strategies.
- Collaborate with product and design teams to ensure solutions remain grounded in user needs.
- Apply systems thinking to understand the relationship between people, processes and technology.

Required Skills & Experience

Essential

- 5+ years of relevant experience in Design Research / User Research, preferably within digital products, services or customer experience environments.
- Strong knowledge and hands-on experience of qualitative and quantitative research methods.
- Proven experience in planning, conducting and synthesising end-to-end research.
- Strong experience in discovery research, usability testing and evaluative research.
- Ability to independently manage research projects and deliver outcomes with minimal supervision.
- Strong communication, facilitation and stakeholder management skills.
- Experience working within Agile and multidisciplinary teams.
- Ability to influence product and design decisions through evidence, insights and effective storytelling.

Good to Have

- Experience creating customer journey maps, service blueprints and experience frameworks.
- Experience facilitating workshops and co-design activities.
- Understanding of service design and experience strategy principles.
- Familiarity with UX and product design practices.
- Experience working on complex customer or colleague experiences.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

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