We are looking for an E-commerce & Operations Executive to manage our day-to-day D2C operations, order fulfilment, dispatch and basic customer coordination.

Role & responsibilities

* Manage Shopify orders from order placement to dispatch and delivery.

* Managing daily picking, packing, and dispatch of orders and consignments.

* Monitor pending, delayed, cancelled and split shipments.

* Manage COD/prepaid orders and payment status.

* Track NDR, RTO, returns and exchanges.

* Coordinate with courier/logistics partners.

* Maintain accurate daily MIS and Google Sheets.

* Track key metrics such as orders, fulfillment, dispatch, COD %, RTO %, returns, NDR and pending orders.

* Maintain inventory accuracy and coordinate with the warehouse team.

* Handle all customer queries through WhatsApp, calls, Instagram DM and email providing adequate solutions.

* Identify operational issues and escalate them to the management.

* Help implement and manage Shopify/WMS.




* Full end to end dispatchment & cordination with our aggregators and retail partners

Requirements

* 24 years of experience in D2C/e-commerce operations.

* Shopify experience preferred.

* Good knowledge of Excel/Google Sheets.

* Experience with courier/OMS/WMS platforms preferred.

* Valuable English communication and customer-handling skills.

* Strong attention to detail and ability to manage multiple tasks.

* Fashion/apparel e-commerce experience is a plus.

We are looking for someone who can independently manage the daily e-commerce operation and ensure that orders move smoothly from Shopify warehouse dispatch customer.

Preferred candidate profile

Location: Jaipur | Work from Office

Experience: 2 years minimum-{ preferably fashion business

Salary: 50,00060,000/month, depending on experience

Age- 25-30 years
Preference - Male

📌 E-commerce & Operations Executive (Jaipur)
🏢 EVEMEN
📍 Jaipur