Roles and Responsibilities :
- Provide exceptional customer service through email, chat, or other digital channels to resolve customer queries and concerns.
- Process customer requests, answer questions, and address issues in a timely and skilled manner.
- Maintain accurate records of all interactions with customers using CRM software.
- Escalate complex issues to senior team members or supervisors when necessary.
Job Requirements :
- 0-10 years of experience in non-voice process (email/chat) or similar role.
- Excellent communication skills with the ability to write clear and concise responses.
- Basic computer knowledge with proficiency in MS Office applications.
- Freshers can apply for this role; no prior experience required.
📌 Customer Support- CSA Role/Chat- Jaipur
🏢 TP
📍 Jaipur