Greetings from Sutherland!
Sutherland is now hiring dynamic individuals to join our team as a Customer Support Associates.
Reference Name : Subi
Contact Number : (phone hidden)
Location - Gateway Office Parks, A1, GF, 16, Grand Southern Trunk Rd, Perungalathur, Tamil Nadu 600063
Interview Timings: 10:00 AM To 2 PM.
- Interview Mode:F2F
Are you a fast thinker with strong typing skills and a passion for solving problems? Are you curious, detail-oriented, and excited to support global B2B clients?
If this sounds like you, we want you on our team!
In this role, you will get to:
- Be the primary point of contact for our Business-to-Business customers through emails.
- Provide timely, accurate, and professional support while maintaining service-level agreements (SLAs).
- Take full ownership of each interaction with proactive problem-solving and excellent customer service.
- Handle sensitive issues with a positive and empathetic approach, always portraying the brand in a positive light.
- Maintain customer records and call documentation in our systems with precision.
- Meet performance metrics such as quality, productivity, attendance, and first-contact resolution.
- Suggest process improvements and flag recurring customer issues through proper channels.
Our most successful candidates will have:
- Excellent verbal and written communication skills in English (B2 level or higher).
- Typing speed of 30 WPM with 93% accuracy.
- Solid customer service mindset with active chat communication skills.
- Ability to empathize with customers, manage time effectively, and work independently.
- Basic user-level knowledge of Windows operating systems.
- Familiarity with email etiquette and multi-channel communication (email, voice).
- High school diploma or equivalent and above.
Work setup:
- Location: Work from Office | [Sutherland A1 block, Shriram Gateway Parks, Perungalathur, Chennai-63]
- Shift: Rotational shifts-includes both day and night
- 5 days of work,2 days-rotational offs
Candidates who suit the above requirement, please step in for a walk-in interview to office. Mention "Subi HR" on the top of your resume as a reference.
Contact Name : Sharon Subi E
Contact Number : (phone hidden)
- Interview Mode:F2F
Disclaimer
Sutherland never asks for payments or favours for job opportunities.
If you receive any suspicious request, please report it to:
[email protected]
📌 Walk-in || Hiring For International Non-Voice Process Associate (Chennai)
🏢 Sutherland
📍 Chennai