Roles and Responsibilities :
- Manage and resolve customer complaints in a timely and professional manner.
- Provide technical support to customers via phone, email, or chat regarding IT-related issues.
- Troubleshoot hardware and software problems using various tools and techniques.
- Escalate complex issues to senior engineers or other teams as needed.
Job Requirements :
- 3-8 years of experience in a similar role (Service Desk Engineer).
- Solid knowledge of service desk management principles and practices.
- Excellent communication skills with ability to work effectively with customers at all levels.
📌 Service Desk Engineer (Mumbai)
🏢 Emkay
📍 Mumbai