- Robust understanding of networking concepts; CCNA or equivalent is mandatory.
- Provide L1 support for LAN, WAN, Wireless, and Data Center environments.
- Handle network tickets, perform L1 troubleshooting, and escalate issues to L2 teams when required.
- Monitor network alerts and coordinate with IT Monitoring, Network Teams, ISPs, and internal users.
- Perform L1 activities including VLAN assignment, change requests, and ISP maintenance coordination.
- Ensure network devices are integrated with monitoring systems and alerts are functional.
- Maintain network knowledge base, SOPs, and operational runbooks.
- Support network device upgrades and patching as per lifecycle management processes.
- Assist with network availability and performance reporting.