Department: Customer Relationship Management

Reporting To: CRM Head

1. Customer Handling & Communication

- Manage day-to-day customer interactions via calls, emails, and messages
- Address customer queries, complaints, and service requests promptly
- Ensure high levels of customer satisfaction through effective communication

2. Order & Payment Management

- Handle order processing from receipt to dispatch
- Track order status and update customers regularly
- Coordinate with accounts for payment follow-ups and confirmations
- Ensure timely collection and reconciliation of customer payments

3. Documentation & Process Management

- Create and manage Proforma Invoices (PI) and related documents
- Ensure accurate data entry and documentation in CRM systems
- Maintain proper records of customer transactions and communications

4. Coordination & Execution

- Coordinate with internal teams (sales, warehouse, logistics) for smooth order execution
- Track dispatches and ensure timely delivery




- Handle sample requests and follow up for feedback

5. Post-Sales Support

- Provide after-sales service support and resolve issues
- Ensure proper closure of customer complaints
- Maintain long-term relationships with clients

6. Reporting & Tracking

- Prepare daily/weekly reports on orders, collections, and customer status
- Track pending orders, payments, and dispatches
- Maintain CRM dashboards and ensure data accuracy

Key Skills Required:

- Strong communication and interpersonal skills
- Valuable coordination and multitasking ability
- Proficiency in MS Excel and CRM tools
- Attention to detail and process-oriented mindset
- Problem-solving attitude

Preferred Qualifications:

- Graduate in any discipline
- 1-5 years of experience in CRM / customer support / backend operations

📌 Sr. CRM Executive (Noida)
🏢 Camnex Innovation
📍 Noida